Terms and Conditions
These Terms and Conditions govern your use of the Zentoix website and any services provided by Zentoix.
By using our website, submitting an enquiry, or purchasing our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. About Zentoix
Zentoix is a creative studio providing AI-powered content, ad creatives, visual assets, videos, and related marketing services.
Contact email: info@zentoix.com
Business name: Zentoix
2. Use of Our Website
You may use our website only for lawful purposes. You must not misuse, disrupt, copy, scrape, reverse engineer, or interfere with the website or its content, or attempt to gain unauthorised access to any part of it.
We may suspend, limit, or remove access to the website at any time where necessary for security, maintenance, legal, or operational reasons.
3. Our Services
We provide creative and marketing-related services, including but not limited to:
AI-generated ad creatives
product visuals and AI photoshoots
AI video assets
creative strategy, concepts, and campaign materials
related revisions, edits, and project support
All services are subject to availability, agreed scope, timeline, and written confirmation.
4. Quotes, Scope and Project Start
Any quote, package, proposal, or pricing shown on the website is for general guidance unless expressly confirmed in writing.
A project starts only once the scope, deliverables, price, and timing have been agreed in writing. Any work requested outside the agreed scope may be charged separately.
You are responsible for providing accurate instructions, timely feedback, approvals, and any materials needed for the project, including logos, product images, brand assets, and access details where relevant.
5. Fees and Payment
Fees will be confirmed in writing before work begins.
Unless otherwise agreed:
Invoices are payable within [7/14] days of issue;
Any deposit paid is non-refundable once work has started.
Final files, exports, or deliverables may be withheld until payment is received in full.
Late payment may result in paused work, delayed delivery, or cancellation of the project.
All prices are stated in USD unless otherwise specified.
6. Revisions and Approval
Any included revisions will be stated in the agreed package, proposal, or invoice.
Once you approve a concept, draft, or final deliverable, any further changes may be treated as additional work and charged separately.
If you delay providing feedback or approval, timelines may be affected.
7. Intellectual Property
All website content, branding, copy, graphics, layouts, concepts, videos, and materials created by Zentoix remain our property or the property of our licensors unless otherwise stated.
For client projects:
We retain ownership of all concepts, drafts, working files, and unused materials unless otherwise agreed in writing;
Rights in final approved deliverables transfer only after full payment has been received.
We may display completed work in our portfolio, social media, case studies, or promotional materials unless you request otherwise in writing before publication.
You must not reproduce, resell, modify, or reuse our work outside the agreed purpose without our written permission.
8. AI and Third-Party Tools
Some of our services use AI systems and third-party software tools. While we take reasonable care in preparing deliverables, AI-assisted outputs may require review, editing, and brand-specific approval.
We do not guarantee that AI-generated or AI-assisted content will be unique, error-free, uninterrupted, or suitable for every platform, campaign, or legal use without review. You are responsible for reviewing and approving final deliverables before use, publication, or distribution.
9. No Guaranteed Results
We do not guarantee specific business outcomes, including sales, leads, reduced CPA, ROAS, conversion rates, or campaign performance, unless expressly agreed in writing.
Results depend on multiple factors outside our control, including product quality, pricing, ad spend, targeting, landing pages, offer strength, platform conditions, account history, and market response.
10. Cancellations and Refunds
If you wish to cancel a project, you must notify us in writing.
Where work has already started:
Deposits are non-refundable.
You must pay for all work completed up to the cancellation date.
Any partially completed deliverables may be released only after outstanding fees are paid in full.
If we are unable to deliver the agreed service due to reasons within our control, we may, at our discretion, offer a reasonable re-performance, credit, or partial refund.
Nothing in this clause affects any rights you may have under mandatory law where those rights cannot legally be excluded.
11. Confidentiality
Both parties agree to keep confidential any non-public commercial, project, technical, or business information shared during the course of a project, except where disclosure is required by law or where the information is already public through no fault of the receiving party.
12. Privacy and Data Protection
We respect your privacy and handle personal data in line with our Privacy Policy.
When you contact us or use our website, we may collect and process information such as your name, email address, phone number, company details, messages, project information, and basic website usage data where analytics is enabled.
We use this information to:
Respond to enquiries and provide services.
Send proposals, invoices, and project updates.
Improve our website and services.
Meet legal, security, and fraud-prevention obligations.
Where applicable, we rely on lawful bases including consent, contract, legitimate interests, and legal obligation.
We do not sell personal data. We may share data only with service providers where necessary to operate our business and deliver our services, such as email, hosting, analytics, or invoicing providers.
We retain personal data only for as long as reasonably necessary for the purposes above and to meet legal, tax, accounting, or compliance obligations.
You may request access to, correction of, or deletion of your personal data, or object to certain processing where applicable, by contacting info@zentoix.com.
13. Cookies
We may use cookies and similar technologies for essential website functionality and analytics. You can control cookies through your browser settings. Further details are set out in our Privacy Policy or Cookie Policy, where applicable.
14. Limitation of Liability
To the fullest extent permitted by law, Zentoix shall not be liable for any indirect, incidental, consequential, special, or loss of profit, revenue, business, goodwill, data, or opportunity arising from use of our website or services.
Our total liability in respect of any claim connected with our services shall not exceed the amount paid by you to us for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability which cannot legally be excluded.
15. Third-Party Platforms and Links
Our website or services may refer to or rely on third-party platforms, software, links, or tools. We are not responsible for the content, availability, policies, or performance of third-party services, and your use of them is subject to their own terms.
16. Termination
We may suspend or terminate a project or access to our website or services if:
You breach these Terms.
You fail to make payment when due.
You provide unlawful, infringing, or misleading materials;
Your conduct is abusive, threatening, fraudulent, or creates legal or operational risk.
Termination does not affect accrued rights, payment obligations, or any clauses intended to continue after termination.
17. Changes to These Terms
We may update these Terms from time to time. The latest version will always appear on this page with the revised effective date.
18. Contact
For any questions about these Terms, please contact:
Zentoix
Email: info@zentoix.com